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Personal Data Processing Policy

Version: pulse-privacy-2026-07-17. Effective July 17, 2026.

Data controller: the owner of the Pulse service. The controller's full legal details are specified in the agreement, invoice, or other document under which the client connects to the service.

Personal data contact: Privacy team.

1. Data we process

2. Purposes of processing

3. Legal basis

Processing is based on the data subject's consent, the agreement with the client, the controller's legitimate interest in maintaining service security, and applicable legal requirements.

By registering, the user confirms that they have read this policy and consent to the processing of personal data for the operation of Pulse. The system records the policy version, date, source, IP address, and user agent as evidence of consent.

5. Data sharing and processors

To operate the product, data may be shared with technical providers supporting Chats, Video, Task trackers, AI analysis, transcription, hosting, logging, and infrastructure. The controller limits transfers to the purposes required to operate the service and governs these relationships through an agreement or another lawful basis.

6. Cross-border transfers and localization

Use of international services may involve cross-border data transfers. Where applicable, the initial collection, systematization, accumulation, and storage of personal data belonging to Russian citizens must comply with Federal Law No. 152-FZ and its requirements concerning databases located in the Russian Federation.

7. Retention periods

Data is retained while the client account exists, the agreement remains in force, or the data is needed for the stated purposes. Work messages, transcripts, AI reports, and audit events are deleted or anonymized after those purposes are fulfilled, the agreement ends, or a valid data subject request is received, unless a longer retention period is required by law.

8. Data subject rights

Users may request access to, correction, export, or deletion of their data, restriction of processing, or withdrawal of consent. Requests can be submitted through Settings in the client workspace or by contacting the Privacy team.

9. Security measures

10. Policy changes

When this policy changes, the controller updates the document version. Material changes are communicated through the interface, a contractual communication channel, or another available method.